Refund & Return Policy

At The Chain Lab, we take pride in creating and delivering high-quality jewelry. Every item is carefully inspected before it is packaged and shipped to ensure it meets our quality standards. Please read our refund and return policy carefully before placing your order.

All Sales Are Final

All purchases made through The Chain Lab are final. We do not accept returns or offer refunds for change of mind, incorrect purchases, personal preference, or any other reason unrelated to a product defect or shipping issue.

Please review all product descriptions, sizing information, and images carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once we review your claim, we will determine the appropriate resolution. We reserve the right to request additional information before making a decision.

Lost or Stolen Packages

The Chain Lab is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. If you believe your package has been lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.

Order Changes & Cancellations

Orders are processed quickly to ensure fast shipping. Because of this, we cannot guarantee that order changes or cancellations can be made once an order has been placed. If you need assistance, please contact us immediately, and we will do our best to help before your order enters processing.

Contact Us

If you have any questions regarding your order or this policy, please don't hesitate to contact us.

Email: TheChainLab@gmail.com

By placing an order with The Chain Lab, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.